1. Introduction

Welcome to Dharvi by Rachana! These Terms & Conditions govern your use of our website and services. By accessing our website or making a purchase, you agree to comply with these terms. Please read them carefully.

2. Eligibility

  • You must be at least 18 years old or have parental/guardian consent to use this website.

  • By placing an order, you confirm that all information provided is accurate and complete.

3. Products & Pricing

  • All products displayed on our website are subject to availability.

  • Prices are listed in INR and may be subject to change without prior notice.

  • We strive for accuracy in product descriptions and pricing, but errors may occur. In such cases, we reserve the right to cancel or modify orders.

4. Order & Payment

  • Orders are considered confirmed only after successful payment.

  • We accept payments through secure online gateways.

  • If an order is canceled due to payment issues, stock unavailability, or other reasons, we will notify the customer and initiate a refund if applicable.

5. Shipping & Delivery

  • We offer shipping within India. International shipping may be available at additional charges.

  • Estimated delivery time varies based on location and courier service.

  • Once an order is shipped, tracking details will be shared via email/SMS.

  • Dharvi by Rachana is not responsible for delays caused by the courier company or unforeseen circumstances.

  • Customers must provide accurate shipping details. We are not liable for lost packages due to incorrect addresses.

6. Returns & Exchanges

  • We accept returns and exchanges within 7 days of delivery only if the product is defective, damaged, or incorrect.

  • Products must be unused, unwashed, and returned in their original packaging with tags intact.

  • Customers must raise a return request by emailing info@dharvibyrachana.com with order details and proof of issue.

  • Refunds (if applicable) will be processed within 7-10 working days after product inspection.

  • Return shipping costs are to be borne by the customer unless the issue is from our end.

7. Cancellations

  • once placed it cannot be cancelled

8. Intellectual Property

All content on this website, including images, text, and designs, is the intellectual property of Dharvi by Rachana. Unauthorized reproduction, distribution, or modification is strictly prohibited.

9. Privacy Policy

  • We respect your privacy and ensure that your personal data is protected.

  • Your information will only be used for order processing, shipping, and communication.

  • We do not share your details with third parties, except for order fulfillment or legal requirements.

10. Limitation of  Liability

  • Dharvi by Rachana is not responsible for any direct, indirect, or incidental damages resulting from the use of our website or products.

  • We do not guarantee uninterrupted access to our website, as it may be affected by maintenance, updates, or external factors.

11. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our website implies acceptance of the revised terms.

12. Contact Us 

For any queries or support, feel free to reach out:

Phone: +91 6309166536
Address: Nagole, Hyderabad, Samathapuri Colony, Road No-2, Kothapet – 500035, Telangana
Email: info@dharvibyrachana.com

By using our website, you agree to abide by these Terms & Conditions. Thank you for shopping with Dharvi by Rachana!

Your Shopping cart

Close