DM On Instagram For International Orders
Once the order is placed it cant be cancelled.
We don’t accept returns or refunds.
We take customer satisfaction seriously and is our utmost priority. Before dispatching the orders, we undertake multi-layer quality checks to ensure that your order reaches you in perfect condition.
But in case, if the product is damaged, we would be happy to help you with size-related exchanges or you can replace with different product. You have to mail us with proper video of the product unboxing within 24hours to accept your exchange.
To be eligible for a exchange, The item(s) requested for exchange should be unused, unwashed, unworn and must be returned with all its packaging and tags (We only offer an exchange for domestic orders.)
Please note the following points while requesting an exchange for your order.
We provide detailed product descriptions for every outfit along with its colour, fit, wash care and other details. However, due to differences in every gadget’s display settings, colours, etc., there might be a slight colour difference. Therefore, we will not be able to entertain or accept exchange requests under colour difference, fabric material, quality, etc.
If your exchange request meets the above-mentioned terms and criteria, here’s the step-by-step exchange process we undertake to ensure hassle-free support You can raise the exchange query with us through the mail (pullamrachana6697@gmail.com)An amount of 200 rs ( per product ) will be charged to process your exchange request, once it is done you are requested to share the screenshot of the payment in the same mail with us at pullamrachana6697@gmail.c m Please ship the exchange product directly to us, our team shall share the shipping address with you. After dispatching the item(s), we request you to share the AWB number along with the courier company name and POD. Please ensure that you dispatch the items for exchange via reputed courier agencies only because Dharvi shall not be liable for any loss of the parcel or items during transit for the items directly shipped by the customer.
Once the product is received in our warehouse, it goes under the quality inspection department and once it is approved, we dispatch the requested (new) size to you within 7-10 working days. Exchanges for size will only be done once per order and multiple exchanges of products on the same order will not be entertained. There may be certain cases when the requested product size may not be available in our inventory. For such instances, our customer support team informs you about the same and shall issue a credit note for the total item(s) amount. Validity of Credit voucher issued for exchange will be valid for 90 days.
Please note: All products under SALE or purchased using a coupon/discount code are not valid for any exchange or return or refund. Once the order is placed cannot be cancelled.
Email id : pullamrachana6697@gmail.com
Ensure that the following address is securely pasted on the exchange package along with your Full Name and order id, Dharvi Samathapuri colony, road no-2, Lnr enclave, Nagole
Hyderabad -500035
Phone Number – +91 6309166536